Abstracts
Challenges for implementing Real Time Information for New York City Transit
Andrew Bata, New York City Transit
MTA New York City Transit provides an extensive network of multimodal transit services that is a critical element of the City’s economic and social fiber. As one of the leading transit systems in the world with more than 8 million trips per day, NYCT stands out as a dynamic system with 24/7 service since its inception in 1904. These characteristics also pose a series of challenges for the system, as it constantly strives to satisfy ever changing ridership patterns and demands for improved service. The provision of real time information is a recognized need, especially in a dynamic urban environment with a sophisticated population that has increased expectations for timeliness and accuracy. The adoption of new systems for providing real time information is especially challenging in a system characterized by an aging, complicated infrastructure coupled with the extensive size of the network, which makes rapid implementation difficult. Nevertheless, New York City Transit is making strides in adopting new technologies and approaches to deliver to its customers better, more real time information, within subways, stations, bus stops, online and on mobile phones. NYCT aims to elevate the provision of real time information to be on par with, and eventually exceeding, our peer transit systems, domestic and worldwide.
Making Public Transit An Option
Clair Fiet, Utah Transit Authority
The Utah Transit Authority provides public transportation services to 80% of the population of Utah, in an area generally labeled the “Wasatch Front”. This presentation will describe the characteristics of UTA’s service area, located along the Wasatch Mountains. An overview will be provided of customer research, explaining what the customer wants and what UTA is doing and plans to do in the future to make riding the UTA a viable choice.
The Interdependent Integration of Customer Communication Technologies at the Control Center
Denis Poliquin, Alstom Transportation Information and Security Inc.
Through specific projects in the recent past, ALSTOM Transport has integrated or developed customer communication technologies. ALSTOM believes that the next systems challenge we face is the interdependent integration of customer communications systems with Networks & Telecoms, Security and Control & Monitoring systems at the control center with integration to the infrastructure and into the trains. In this new context, as the central location where the field information incoming from the various subsystems is integrated and presented to the Rail Operator, the concept of Integrated Control and Security Center (ICSC) enables the Operator to manage more effectively incidents as well as to optimize customer communications and response times in day-to-day operation of the Transport system.
The integration of the operations, monitoring and management of customer communications and security systems, train control systems, and ancillary systems is a powerful tool for the operator of modern train infrastructure. ALSTOM is currently deploying such ICSC systems and will present the relevance of bringing together multiple domains of expertise in rolling stock, rail infrastructure, intelligent sensors, analytics engines, ATC, SCADA, video surveillance, and safety analysis in order to meet the upcoming challenge of interdependent systems integration at the operations control centers.