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Real Time and On-Line


for Members

Real Time and On-Line

Tuesday, May 4, 2010

The New York Academy of Sciences

When the arrival times of buses and trains are not known to travelers waiting to board them, the time spent waiting while not knowing how long the wait will last is typically perceived to be from two to two and half times the actual wait time. Informing transit travelers at a bus stop or a train station of the expected arrival time of a bus or a train will go a long way in bringing this perception in line with the actual wait time. Achieving this goal will reduce transit travel anxiety, will increase a traveler's propensity to use transit, and will reduce private vehicle usage in the long run.

The purpose of the symposium is threefold:

  1. To highlight the importance of deploying real-time traveler information in transit systems
  3. To showcase US and international transit properties that have successfully implemented real-time traveler information systems
  5. To describe current efforts and future plans at the MTA (New York) in deploying real-time information systems for bus, subways, and commuter rail services



Andrew Bata

New York City Transit

Clair Fiet

Utah Transit Authority

Denis Poliquin

ALSTOM Transportation Information and Security Inc.

Panel Moderator

John Falcocchio

Polytechnic Institute of NYU


Andrew Bata

New York City Transit

Andrew Bata is Chief Officer of Strategic Improvements and Best Practices for MTA New York City Transit. He focuses on comprehensive assessments of technology needs and developing practical solutions for deployment. He is responsible for the planning and conceptual design of advanced systems that promote state-of-the art passenger service with emphasis on integrated communication systems and real time passenger information.

He is currently involved in a number of new technology and sustainability projects and is responsible for developing recommendation that follow Best Practices for New York City Transit and the entire MTA family. He oversees the agency’s Intelligent Transportation Systems projects. He is a member of the Board of Directors of ITS New York and has served as its past president. He is a member of the Transportation Research Board’s Committee on Emerging and Innovative Public Transport and Technology.

Mr Bata is also an Adjunct professor of Transportation at Polytechnic Institute of NYU and the City University of New York

Clair Fiet

Utah Transit Authority

Clair has been involved with technology in public transportation for more than 25 years. He Managed the Information Systems and Communications groups at Utah Transit Authority for 10 years. After facilitating the unification of all technology functions at UTA and was promoted to Chief Technology Officer. Clair has been actively involved in Regional projects promoting resource sharing for communication – specifically fiber conduits and corridors and in developing multi-modal traveler information resources. He holds a BA in Business Management and Economics.

Denis Poliquin

ALSTOM Transportation Information and Security Inc.

Senior Manager having more than 20 years of experience with a demonstrated success in the strategic development and implementation of marketing and business development in the Information Technology industry. Mr. Poliquin's career spans from the technical implementation of technology to the strategic importance of the role of real-time systems for integration in the industrial and transportation marketplace. With a background in Electrical Enginering and member of the Professional Engineers of Ontario, Mr. Poliquin has a combination of technical and business background to bring a unique view to the implementation to real-time Passenger Information and Security in the Transit marketplace. Since 2001, Mr. Poliquin has joined ALSTOM Transport as Vice-President, Business Development with a focus on Passenger Information and Security.

Panel Moderator

John Falcocchio

Polytechnic Institute of NYU

*Additional speaker biographies coming soon.


Challenges for implementing Real Time Information for New York City Transit

Andrew Bata, New York City Transit

MTA New York City Transit provides an extensive network of multimodal transit services that is a critical element of the City’s economic and social fiber. As one of the leading transit systems in the world with more than 8 million trips per day, NYCT stands out as a dynamic system with 24/7 service since its inception in 1904. These characteristics also pose a series of challenges for the system, as it constantly strives to satisfy ever changing ridership patterns and demands for improved service. The provision of real time information is a recognized need, especially in a dynamic urban environment with a sophisticated population that has increased expectations for timeliness and accuracy. The adoption of new systems for providing real time information is especially challenging in a system characterized by an aging, complicated infrastructure coupled with the extensive size of the network, which makes rapid implementation difficult. Nevertheless, New York City Transit is making strides in adopting new technologies and approaches to deliver to its customers better, more real time information, within subways, stations, bus stops, online and on mobile phones. NYCT aims to elevate the provision of real time information to be on par with, and eventually exceeding, our peer transit systems, domestic and worldwide.

Making Public Transit An Option

Clair Fiet, Utah Transit Authority

The Utah Transit Authority provides public transportation services to 80% of the population of Utah, in an area generally labeled the “Wasatch Front”. This presentation will describe the characteristics of UTA’s service area, located along the Wasatch Mountains. An overview will be provided of customer research, explaining what the customer wants and what UTA is doing and plans to do in the future to make riding the UTA a viable choice.

The Interdependent Integration of Customer Communication Technologies at the Control Center

Denis Poliquin, Alstom Transportation Information and Security Inc.

Through specific projects in the recent past, ALSTOM Transport has integrated or developed customer communication technologies. ALSTOM believes that the next systems challenge we face is the interdependent integration of customer communications systems with Networks & Telecoms, Security and Control & Monitoring systems at the control center with integration to the infrastructure and into the trains. In this new context, as the central location where the field information incoming from the various subsystems is integrated and presented to the Rail Operator, the concept of Integrated Control and Security Center (ICSC) enables the Operator to manage more effectively incidents as well as to optimize customer communications and response times in day-to-day operation of the Transport system.

The integration of the operations, monitoring and management of customer communications and security systems, train control systems, and ancillary systems is a powerful tool for the operator of modern train infrastructure. ALSTOM is currently deploying such ICSC systems and will present the relevance of bringing together multiple domains of expertise in rolling stock, rail infrastructure, intelligent sensors, analytics engines, ATC, SCADA, video surveillance, and safety analysis in order to meet the upcoming challenge of interdependent systems integration at the operations control centers.

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